Privacy Policy

01 Information We Collect

We collect information necessary to operate our business, fulfill orders, personalize our services, and communicate with customers.

Personal and Contact Information

This may include:

• Full name
• Email address
• Telephone number
• Billing and shipping addresses
• Order and transaction information
• Communications and customer service requests

Personalized Memorial Information

When you purchase a Personalized Legacy Song or another memorial service, you may voluntarily provide:

• Your loved one's name and biographical information
• Family relationships and personal memories
• Favorite sayings, traditions, and meaningful experiences
• Personal stories and written messages
• Photographs, videos, and documents
• Original voice recordings
• Musical preferences and creative instructions

We request this information to create a meaningful and personalized tribute.

Payment Information

Payments are processed through Shopify and applicable payment-processing providers.

We do not require customers to send payment-card information through email or memorial questionnaires.

Payment providers process payment information in accordance with their applicable policies and security practices.

Website and Technical Information

When you visit our website, we and our service providers may automatically collect certain information, including:

• Internet Protocol (IP) address
• Browser and device information
• Website activity and interactions
• Cookies and similar technologies
• Referral sources
• Approximate location derived from technical information

This information helps us operate, secure, and improve our website.

02 How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Process purchases and payments.
• Create and deliver personalized Legacy Songs and other purchased products.
• Conduct the Legacy Discovery Process™.
• Schedule and conduct optional Legacy Conversations.
• Develop, review, and revise personalized lyrics.
• Produce and deliver custom music and vocals.
• Incorporate authorized original voice recordings into memorial projects.
• Communicate about orders, approvals, revisions, and delivery.
• Respond to questions and provide customer support.
• Maintain website functionality and security.
• Detect and prevent fraud or unauthorized activity.
• Comply with applicable laws and legal obligations.
• Send promotional communications where permitted by law.

We do not require customers to authorize public promotional use of their private family materials to purchase our services.

03 Protection of Family Stories and Personal Memories

We recognize that the information families share with Legacy Songs may be deeply personal.

Personal stories, photographs, recordings, documents, and other materials submitted for a memorial project are used to fulfill the customer's authorized order and provide related support.

These materials may be reviewed or processed by authorized Legacy Songs personnel and service providers involved in completing the project.

We do not knowingly publish private family materials on our website, social media accounts, advertisements, or other promotional platforms without separate affirmative permission.

Customers retain whatever ownership rights they lawfully possess in the materials they provide.

04 Personal Voice Recordings

Legacy Songs offers an optional Personal Voice Integration service.

This service allows customers to submit an existing voicemail, personal audio message, or other prerecorded voice recording for incorporation into a personalized memorial song or tribute.

We use the person's actual prerecorded voice and words. We do not clone, recreate, or artificially generate the individual's voice.

We may edit, trim, enhance, or adjust an original recording to improve its quality and integrate it into the purchased project.

Recordings are used for authorized order fulfillment and related customer support.

We do not knowingly use private voice recordings for unrelated projects, advertising, or public demonstrations without separate affirmative permission.

Customers are responsible for providing the permissions required for the intended use, as explained in our Terms of Service and Personal Voice Recording Authorization.

05 Creative Technology and Artificial Intelligence

Legacy Songs uses creative-production technology, including artificial intelligence-assisted tools, to help develop personalized musical tributes.

These tools may assist with music production, vocal performances, creative development, and other authorized production tasks.

Our music-production technology may include Suno.

Depending on the project and production process, relevant creative instructions, approved lyrics, or other necessary project information may be processed through authorized service providers.

We seek to limit the information shared with production providers to what is reasonably necessary for the requested service.

Third-party providers may maintain their own data-processing, retention, and security practices.

We do not represent that every provider receives every category of customer information.

06 Shopify, Payment Processing, and Website Services

Our online store operates through Shopify.

Shopify and associated service providers may process information necessary to operate our website, manage orders, support checkout, process payments, and provide related ecommerce functions.

Other providers may assist with website analytics, customer communications, marketing, digital delivery, and technical operations.

Information handled by these providers is subject to applicable agreements, legal requirements, and their respective privacy practices.

We encourage customers to review the privacy notices of relevant third-party services where appropriate.

07 How We Share Information

We may share personal information with third parties when reasonably necessary to operate our business and provide purchased services.

These may include:

• Ecommerce and payment-processing providers
• Authorized music and creative-production providers
• Digital storage and delivery services
• Customer communication and support providers
• Shipping and fulfillment providers
• Professional advisers and service providers
• Government authorities or other parties when disclosure is legally required

We may also disclose information when reasonably necessary to protect our legal rights, investigate fraud, or respond to valid legal process.

If our business undergoes a merger, acquisition, restructuring, or transfer of assets, relevant information may be transferred subject to applicable law.

We do not authorize unrelated public promotional use of private memorial materials without separate permission.

Any personal-information disclosures or advertising-related sharing subject to specific legal requirements will be handled in accordance with applicable law.

08 Marketing Communications

We may send information about Legacy Songs products, services, promotions, or company updates where permitted by applicable law.

Customers may unsubscribe from promotional emails using the unsubscribe instructions included in those communications.

Unsubscribing from marketing messages does not prevent us from sending necessary transactional communications regarding purchases, approvals, delivery, or customer support.

We do not require customers to agree to receive promotional communications as a condition of purchasing a Personalized Legacy Song.

09 Testimonials, Samples, and Promotional Permission

Some sample songs, stories, photographs, and videos displayed on our website may feature fictional individuals or illustrative situations.

Fictional examples are intended to demonstrate our services and are not presented as verified customer testimonials.

We may request permission to feature an actual customer's completed Legacy Song, testimonial, photographs, or story in promotional materials.

Such promotional use requires separate affirmative authorization from the appropriate rights holders.

Declining promotional permission does not affect the customer's ability to purchase our services.

10 Cookies and Similar Technologies

Our website and authorized service providers may use cookies, pixels, and similar technologies to support:

• Website functionality
• Shopping carts and checkout
• Security and fraud prevention
• Website analytics
• Advertising and marketing measurement
• Customer preferences

Some technologies are necessary for website operation, while others may be subject to consent or opt-out requirements.

Where required by applicable law, we will provide appropriate privacy choices.

Customers may also manage cookies through their browser settings, although disabling certain technologies may affect website functionality.

11 Information Security

We recognize the importance of safeguarding customer information and personal family materials.

We use or arrange reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information processed and the services provided.

Access to customer information is limited according to legitimate business needs.

We also rely on service providers that maintain their own security measures.

However, no internet transmission, electronic storage system, or security process can be guaranteed completely secure.

If a security incident occurs, we will evaluate the circumstances and provide notifications when required by applicable law.

12 How Long We Retain Information

We retain personal information for as long as reasonably necessary to:

• Complete purchased services
• Provide customer support
• Manage revisions and delivery
• Maintain required business and transaction records
• Resolve disputes
• Prevent fraud
• Meet legal and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Personal photographs, recordings, questionnaires, and other project materials may be retained for a period reasonably necessary to complete production and address related customer requests.

We do not promise indefinite storage or permanent preservation of submitted files.

Customers are encouraged to download and securely preserve their completed digital products.

When information is no longer reasonably required, we may delete, de-identify, or otherwise dispose of it in accordance with applicable law and our operational practices.

Some information may remain in legally required records, system backups, or third-party systems for a limited additional period.

13 Access, Correction, and Deletion Requests

Depending on applicable law, customers may have rights to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of eligible personal information
• Information about certain processing or disclosure practices
• Applicable marketing or advertising opt-outs

Requests may be submitted to:

hello@legacysongs.org

Please provide sufficient information to help us identify the relevant order or records.

We may request reasonable verification before fulfilling a request.

Certain information may need to be retained for legal, security, contractual, or legitimate business reasons.

We will review and respond to requests in accordance with applicable law.

14 Information About Other Individuals

Memorial projects frequently involve information about loved ones, family members, and other individuals.

Customers should provide only information reasonably necessary for the requested project.

Customers are responsible for obtaining any permissions required to submit photographs, recordings, or other protected materials.

Legacy Songs may decline to process information or materials when a material legal or privacy concern cannot reasonably be resolved.

15 Children's Privacy

Our website and purchasing services are intended for adults.

We do not knowingly solicit personal information directly from children under 13 without legally sufficient authorization.

Parents, guardians, or other authorized adults may provide appropriate information about children as part of a memorial project, subject to applicable permissions and legal requirements.

If you believe that personal information concerning a child has been collected improperly, please contact us.

16 International Visitors

Legacy Songs operates in the United States.

Personal information may be processed or stored in the United States or other jurisdictions where authorized service providers operate.

Privacy laws may differ between jurisdictions.

Where applicable, we will comply with relevant requirements concerning international data processing and transfers.

Individuals outside the United States may have additional rights under applicable privacy laws.

17 Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices or content of independent third-party websites.

We encourage customers to review the applicable privacy policies before providing information to those services.

18 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our products, services, technology, business practices, or legal obligations.

Updated versions will be posted on our website with a revised effective date.

Where required by law, we will provide additional notice or obtain appropriate consent before materially changing how personal information is used.