01 Our Creative Process

Your Personalized Legacy Song is created through a thoughtful, family-guided process:

• Share Their Story: Complete our Legacy Discovery Process and, if desired, request a complimentary private Legacy Conversation™ with our founder.
• We Create Their Lyrics: Our creative team develops original lyrics inspired by the memories and information you provide.
• Review & Approve: You privately review the lyrics, with two complimentary lyric revision rounds included.
• Music Production Begins: Once your family approves the final lyrics, we begin producing your personalized song.

You will also receive one complimentary musical adjustment after hearing the initial completed version.

02 Cancellations Before Creative Work Begins

You may cancel your order for a full refund before our team begins personalized lyric development or other custom creative work.

Completing your questionnaire or requesting a Legacy Conversation™ does not, by itself, mean that creative work has begun.

03 Cancellations During Lyric Development

If you request cancellation after personalized lyric development has begun but before you approve the final lyrics, we will review your request individually.

Because creative work has already been performed, a full refund is not guaranteed.

We may offer a partial refund after deducting reasonable charges for completed personalized work and documented nonrecoverable costs.

We will explain any proposed deduction in writing.

04 Cancellations After Family Lyric Approval

Once your family approves the final lyrics, final music production begins.

Because the song is then being produced specifically for your family, cancellation requests are generally not eligible for a refund.

This does not affect your right to receive the included musical adjustment, corrections of errors attributable to Legacy Songs™, or any remedy required by applicable law.

05 Included Revisions & Our Accuracy Commitment

Every $499 Personalized Legacy Song™ includes:

• Two complimentary lyric revision rounds before final lyric approval.
• One complimentary musical adjustment after you hear the initial completed song.
• Corrections of factual or production errors attributable to Legacy Songs™ at no additional charge.

The complimentary musical adjustment is intended to refine the approved musical direction rather than create an entirely new song.

Changes beyond the included revisions, or substantial changes requested after final approval, may involve additional charges.

We will explain and obtain your approval for any additional charges before proceeding.

Corrections of errors made by Legacy Songs™ do not count toward your complimentary revisions.

06 Standard & Rush Production

Our standard Personalized Legacy Song™ production period is 48 hours after we receive all required information and your family's final lyric approval.

Optional 24-hour and same-day rush production may be available for an additional fee, subject to availability and the terms confirmed at purchase.

If we cannot meet an accepted production commitment for reasons within our control, we will communicate promptly and offer an appropriate resolution, including applicable refunds.

07 Digital Products

Personalized digital songs, videos, and other completed digital creations generally cannot be returned after delivery.

However, if your order is incomplete, defective, materially inconsistent with the agreed-upon product, or not delivered as promised, please contact us.

We will review the concern and provide an appropriate correction, replacement, completion, or refund.

08 Physical Keepsakes

If a physical keepsake arrives damaged, defective, or materially different from your order, please contact us within seven days of delivery whenever possible.

Include your order number, a description of the concern, and photographs if available.

We will review the issue and arrange an appropriate repair, replacement, remake, or refund.

This reporting request does not limit rights provided by applicable law.

09 Changes to Your Order

We understand that meaningful memories sometimes come to mind later.

If you need to update information, please contact us promptly.

We will make reasonable efforts to accommodate changes within the included revision allowances.

Changes requested after final lyric approval or after production has progressed may affect delivery timing or require additional charges.

Any additional fees will be communicated for your approval before the related work begins.

10 Refund Processing

Approved refunds will ordinarily be issued to the original payment method.

We will initiate approved refunds within seven business days after determining the refund amount, unless applicable law requires a shorter period.

Your financial institution may require additional time to post the refund.

12 Your Legal Rights

Nothing in this policy limits or excludes consumer rights or remedies that cannot legally be waived under applicable Georgia or federal law.