01 Our Products and Services

Legacy Songs creates personalized memorial and legacy-preservation experiences, including:

• Personalized Legacy Songs
• Memorial and tribute videos
• Personal Voice Integration
• Photo restoration
• Legacy documentaries
• Digital and physical keepsakes

Availability, features, pricing, and delivery requirements are described on the applicable product pages.

Products and services not expressly included in a purchased package are available separately, where offered.

We may update or discontinue future offerings. Changes will not materially reduce the agreed benefits of an accepted order without an appropriate remedy.

02 Eligibility, Orders, and Payment

Customers must be at least 18 years old or otherwise legally authorized to enter into a binding agreement.

By placing an order, you confirm that the information provided is accurate, that you are authorized to use the selected payment method, and that you understand the personalized nature of your purchase.

Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, rush fees, and optional upgrades are disclosed during checkout.

An order is accepted when Legacy Songs confirms acceptance.

We may decline an order that cannot reasonably or lawfully be fulfilled. If payment has already been collected for an order we decline, an appropriate refund will be issued.

03 The Personalized Legacy Song Experience

Our Personalized Legacy Song, priced at $499, is a custom musical tribute inspired by the life, relationships, personality, and memories of a loved one.

The experience includes:

Optional services, including Personal Voice Integration, memorial videos, photo restoration, and physical keepsakes, are not included unless expressly stated in the purchased package.

04 Customer Information and Creative Accuracy

The quality and personalization of a Legacy Song depend on the memories and information supplied by the customer.

Customers are responsible for reviewing names, dates, relationships, spelling, pronunciations, and other important details.

We may request clarification when information is incomplete, inconsistent, or unclear.

Legacy Songs uses reasonable care to reflect the submitted information faithfully while allowing for poetic expression and artistic interpretation.

We will correct errors attributable to our production process at no additional charge.

05 Lyric Approval and Revisions

Families receive an opportunity to review their personalized lyrics before music production begins.

The $499 Personalized Legacy Song includes two complimentary lyric revision rounds before final lyric approval.

A revision round consists of one consolidated set of requested changes.

Once the customer approves the final lyrics, Legacy Songs is authorized to begin music production.

After the initial song is presented, one complimentary reasonable musical adjustment is included.

A musical adjustment may involve refinements to tempo, instrumentation, arrangement, or vocal presentation where technically feasible.

The included adjustment does not constitute an entirely new composition or a complete replacement of the approved creative direction.

Additional revisions or substantial changes requested after approval may involve additional fees, which will be disclosed and approved before the work begins.

Final lyric approval does not eliminate the customer's right to the included musical adjustment, correction of Company-caused errors, or other remedies required by law.

06 Production and Delivery

Standard Personalized Legacy Song music production is completed within 48 hours after Legacy Songs receives all required story information and the customer's final lyric approval.

Optional 24-hour and same-day rush production may be offered for an additional fee, subject to availability and the conditions displayed at purchase.

The production period does not begin while required information or final lyric approval remains outstanding.

Customer-requested changes, missing materials, or delayed responses may affect the delivery schedule.

If we anticipate a material delay, we will communicate with the customer and provide an appropriate resolution consistent with our Refund & Cancellation Policy and applicable law.

Digital products are delivered electronically using the contact information provided with the order.

Physical products, where offered, are subject to applicable fulfillment and shipping terms and legal requirements.

07 Refunds and Cancellations

Because each Legacy Song is personalized, cancellation eligibility depends on the stage of production.

Before Personalized Creative Work Begins

Customers may cancel for a full refund before individualized lyric development or other custom creative work begins.

During Lyric Development

If cancellation is requested after personalized creative work begins but before final lyric approval, refund eligibility is determined under our Refund & Cancellation Policy, taking into account reasonable completed work and documented nonrecoverable costs.

After Final Lyric Approval

Final lyric approval authorizes music production. Orders are generally non-refundable after this stage, subject to applicable law and remedies for nonperformance, material errors, defective delivery, or failure to provide agreed services.

Additional conditions governing rush services, digital products, physical keepsakes, and refund processing are described in our Refund & Cancellation Policy.

Nothing in these Terms limits consumer rights or remedies that cannot legally be waived.

08 Customer-Provided Materials

Customers may provide photographs, personal stories, documents, recordings, videos, and other materials for their projects.

Customers retain the rights they lawfully own in those materials.

By submitting materials, customers represent that they possess the permissions necessary for their intended use.

Customers authorize Legacy Songs and its approved service providers to access, reproduce, edit, and incorporate submitted materials as reasonably necessary to complete the purchased services.

This authorization does not permit unrelated advertising or public promotional use.

We may request evidence of authorization where appropriate and may decline materials involving unresolved legal or ownership concerns.

09 Personal Voice Integration

Personal Voice Integration is an optional service allowing customers to incorporate an existing recording of a loved one's voice into a personalized song or memorial tribute.

Examples include voicemails, personal audio messages, and family recordings.

Legacy Songs uses the individual's actual prerecorded voice and words. We do not clone, recreate, or artificially generate the person's voice.

We may edit, trim, enhance, or adjust the original recording to improve clarity and incorporate it into the completed tribute.

Customers must own or have permission to use the submitted recording for the intended purpose.

Where applicable law requires additional authorization relating to the recorded person's voice or other protected rights, customers must possess or obtain that authorization.

Possession of a voicemail or a family relationship does not necessarily establish all legal rights required for its reproduction or distribution.

Legacy Songs may request a separate Personal Voice Recording Authorization and supporting documentation before production.

Original recordings will not be used in unrelated projects, advertisements, or public demonstrations without separate affirmative permission.

Audio quality depends on the original recording, and successful integration cannot be guaranteed for every file.

We may decline recordings that are unsuitable or lack the necessary permissions.

10 Music Production, Ownership, and Customer License

Legacy Songs™ creates personalized music through original storytelling, creative direction, and music-production technology, including artificial intelligence-assisted tools such as Suno.

Legacy Songs retains the intellectual property rights it lawfully owns or controls in its original creative materials, brand assets, and productions.

Purchasing a Personalized Legacy Song does not automatically transfer copyright ownership.

Upon full payment and delivery, customers receive a perpetual, worldwide, nonexclusive, royalty-free license, to the extent Legacy Songs has the rights necessary to grant it, to use the completed song for personal, family, and noncommercial memorial purposes.

These uses include:

• Funeral and memorial services
• Celebrations of life
• Family gatherings
• Personal tribute videos and presentations
• Sharing with family and friends
• Personal, noncommercial social media posts, subject to applicable platform and third-party restrictions
• Personal and family archives

Customers may download and preserve their completed songs for future generations.

Commercial resale, licensing, advertising, monetization, or other commercial exploitation requires separate written authorization from the applicable rights holders.

Third-party materials and licensed production elements remain subject to applicable licensing restrictions.

Because artificial intelligence-assisted technology may be involved, Legacy Songs does not guarantee that every element of a completed work independently qualifies for copyright protection.

Nothing in these Terms transfers rights that Legacy Songs does not lawfully own or have authority to license.

11 Creative Process and Artistic Interpretation

Every Legacy Song is a unique creative work inspired by the information provided.

The creative process may involve original writing, artistic interpretation, human review, and artificial intelligence-assisted production technology.

Poetic language, musical arrangement, symbolism, and creative storytelling may be used to communicate the emotional meaning of a person's life.

We strive to honor the family's approved story and musical direction.

Because artistic preferences and emotional responses are subjective, we do not guarantee a particular emotional reaction or that every creative choice will match an individual customer's personal preference.

Our express commitments regarding revisions, corrections, and agreed deliverables remain applicable.

12 Privacy and Confidentiality

We understand that the materials families share may be deeply personal.

Legacy Songs uses customer information and submitted materials to fulfill authorized orders, provide support, and carry out other activities disclosed in our Privacy Policy.

Access is limited to authorized personnel and service providers with legitimate business needs.

We will not knowingly publish private family stories, photographs, original voice recordings, or completed personalized tributes for public promotional purposes without separate affirmative authorization.

Permission for promotional use is voluntary and is not required to purchase our services.

For additional information regarding information collection, third-party processing, security, retention, and privacy requests, please review our Privacy Policy.

13 Samples and Demonstrations

Sample songs, photographs, stories, and videos displayed on our website may use fictional individuals and illustrative scenarios.

Such materials are intended to demonstrate our creative services.

Fictional examples are not represented as actual customer testimonials.

Each personalized project is unique, and sample materials do not guarantee identical results.

14 Memorial Videos, Photo Restoration, and Other Services

Additional services may include memorial videos, photo restoration, documentaries, and other digital or physical products.

The features, deliverables, revision allowances, production schedules, and prices for these services are governed by the applicable product description and accepted order.

Purchasing a Personalized Legacy Song™ does not automatically include these additional services.

Customers submitting photographs, video, audio, or other content for these services must possess the necessary permissions for the intended use.

15 Physical Keepsakes

Where physical keepsakes are offered, product specifications, production requirements, and shipping charges will be disclosed during purchase.

Customers are responsible for providing accurate shipping information.

If a product arrives damaged, defective, or materially different from the accepted order, customers should contact us for assistance.

Available remedies are governed by our Refund & Cancellation Policy and applicable law.

Personalized physical products may have different cancellation and return conditions from standard merchandise.

16 Third-Party Service Providers

Legacy Songs may use third-party providers for ecommerce, payment processing, music production, digital storage, communications, and fulfillment.

These services may include Shopify, Suno, and other authorized providers.

Third-party services may be governed by separate agreements, privacy policies, and licensing restrictions.

We share customer information and project materials as reasonably necessary for authorized services and as disclosed in our Privacy Policy.

Legacy Songs remains responsible for its own contractual commitments and applicable legal obligations.

17 Acceptable Use

Customers agree not to use our website or services to:

• Submit materials without the necessary rights or permissions.
• Infringe another person's intellectual property, privacy, or other legal rights.
• Request unlawful or deceptive impersonation.
• Engage in fraudulent or abusive activity.
• Interfere with the security or operation of our website.
• Reproduce or commercially exploit protected Legacy Songs content without authorization.

We may refuse or suspend services involving unlawful activity or material rights violations, subject to applicable refund obligations.

18 Service Standards and Warranties

Legacy Songs will use reasonable care and skill in providing its services and will make reasonable efforts to deliver products materially consistent with the accepted order and applicable product description.

We will address errors attributable to our production process through appropriate corrections or other remedies.

Except for express commitments and protections that cannot legally be excluded, we do not guarantee uninterrupted website availability, a particular subjective artistic response, or copyright protection for elements that do not qualify under applicable law.

Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be waived.

19 Limitation of Liability

To the fullest extent permitted by applicable law, Legacy Songs will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

To the extent legally permissible, our aggregate contractual liability relating to a particular order will not exceed the amount paid for that order.

These limitations do not apply to liability that cannot legally be excluded or limited, including fraud, willful misconduct, or other nonwaivable claims.

Nothing in this section eliminates a customer's right to a legally required refund or other mandatory remedy.

20 Governing Law and Disputes

These Terms are governed by the laws of the State of Georgia, except where applicable federal law or mandatory consumer protection laws require otherwise.

If a concern arises, we encourage customers to contact us so that we may attempt to resolve it promptly and respectfully.

Nothing in these Terms requires mandatory arbitration, waives access to a court, or eliminates rights that cannot legally be waived.

Legal proceedings remain subject to applicable jurisdiction and venue requirements.

21 Changes to These Terms

Legacy Songs may update these Terms to reflect changes in our services, business practices, technology, or legal obligations.

Updated Terms will be posted on our website with a revised effective date.

Changes will not retroactively reduce material benefits of accepted orders without legally sufficient consent or another lawful basis.

22 Entire Agreement and Severability

These Terms, applicable product descriptions, accepted order details, our Refund & Cancellation Policy, and any separately executed written agreements govern purchases from Legacy Songs.

Our Privacy Policy explains how personal information is handled.

If any provision is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Specific written commitments concerning purchased deliverables, approvals, and included revisions take precedence over inconsistent general descriptions.